Our tiered support offerings
We provide basic and advanced care to complement your support needs. Basic support monitors all services and dashboards within your ecosystem, ensures Databricks clusters are running successfully, and troubleshoots for issues. Mid-level support goes a step further to include bug fixes and code changes, enhancement changes, troubleshooting, monitoring, and platform support. Our highest level of care provides for enhancements to your data infrastructure and offers support 24/7.
We take a flexible approach to helping our clients do great things with their data
Our 24/7 support offering is unique, as is our fully formed escalation process where we take issues all the way to the cloud vendors if that’s what it takes to solve a problem. Our team doesn’t just know know how to set up systems; they know how to maintain and support your entire data infrastructure.
Though our capabilities are always growing, here are some of the many technologies we offer support for: